Refund Policy

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Please contact us at yourbangles@gmail.com or via our contact us form to arrange a return. We aim to answer all queries within 24 hours.

 

Refunds (if applicable)

 

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Please ensure the bangles are not worn. 

 

  • Please note: we do accept returns however there are some pieces that cannot be return for hygiene reasons.  

  • If you wish to return an item then you should email us at yourbangles@gmail.com to notify us of the return within 2 days of receiving the goods. Please make it clear if you require an exchange, voucher or refund for the item. Item needs to be returned to us within 7 days. Please read below to see which items can be returned as some restrictions apply due to hygiene reasons.

  • There is a zero tolerance policy for the return of earrings and nose chains/pieces due to hygiene reasons as all our earrings are pierced products. This includes tikka sets and necklace sets as they both contain earrings. PLEASE NOTE that these cannot be returned or exchanged for hygiene and safety. We cannot accept returns on these items even if you request to return just the earrings from the full set.  If your earrings are faulty or damaged on arrival, please email at yourbangles@gmail.com within 2 days of receiving your package so we can help resolve this problem. Customer is responsible for the return/exchange postal cost return and to re ship if requesting an exchange. Please obtain proof of shipping so it reaches us securely.

 

  • Any items returned without prior notice in writing will not be accepted.

  • If you are approved, then your refund will be processed to your original method of payment. Please allow up to 14 working days to be credited with your refund.

  • You must take reasonable care of all Goods in your possession and return them to us, appropriately packaged to avoid damage, within 2 days from the cancellation date. We reserve the right to arrange collection, in which case you will be responsible for collection charges.

 

  • We will refund the purchase price to you within 10 days of the cancellation notice but we reserve the right to charge a restocking fee and any other costs we incur in connection with the return of the goods. Shipping paid at checkout will not be refunded only the purchase price of the product shall be refunded to you.

 

  • In the case of Goods which are made and supplied to your specification or which have been personalised for you, you will not have the right to cancel the Contract.

 

  • Items should be returned in their original packaging to ensure they are adequately protected in transit.

 

  • Items should be returned new, unused, and with all the original packaging materials intact. Returns that are damaged or soiled will not be accepted and may be sent back to the customer. Please check to see which items cannot be returned in our terms and conditions section due to hygiene. 

 

  • We aim to process orders the same day or next day depending on delivery options. Please do not place orders in mind to cancel. Once the order is shipped it cannot be cancelled. If you wish to return eligible items (read our terms and conditions first) refund will be issued on arrival. Buyer is responsible for return & exchange postage.

 

  • Custom orders that have been designed for you (design,colour or size) cannot be returned or cancelled as they are ordered for you. Please ensure you are 100% satisfied with the choices and decisions as they cannot be changed after the order has been placed.

 

 

Sale items (if applicable)

 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at yourbangles@gmail.com or use our contact us form.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

 

You may want to consider choosing a delivery service that insures your parcel to the value of the items being returned. We would recommend sending your return via tracked or signed for delivery and ensure you keep a proof of postage, as the returned item is your responsibility until it reaches us.

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